Technical Support – Software, Hardware and Printer


Snapden wants to see our customers and their businesses succeed!  This is why we don’t just sell a piece of equipment and then go away.  Snapden offers the following tech support


Photo Booth Equipment Support (Firefly, Convertible, Fly Thur, etc.):

Snapden can help answer any questions about the Firefly Photo Module, Convertible Photo Backdrop and the Fly Thru Photo Backdrops.


Our official tech support hours are Monday – Friday, 9am to 6pm MST and Saturdays 9am to 1pm MST.  We will answer all emails and calls within 24 hours (likely much, much sooner).


Hardware and Equipment Tech Support can be reached at:


(303) 261-8876

In your email or voice mail please include:

  • Description of issue
  • Photos of the issue (if emailing and available) – they are very helpful in troubleshooting at times
  • Name, email and phone number


Photo Booth Software Support and Printer Support:

Snapden has partnered with Imaging Spectrum to provide our customers with outstanding technical support for all things photo booth software related, and photo printer related.  Imaging Spectrum has a tech support department that handles tech support tickets during normal business hours, Monday – Friday, 8am to 5pm CST.


Software and Printer Tech Support can be reached at:

Software email – support@darkroomsoftware.com

Printer email – techsupport@imagingspectrum.com

(800) 342-9294